Chartflow Support
Help for clinicians and agencies using the Chartflow app — the AI scribe for home health visit documentation.
Contact us
Email us and a member of our team will respond within one business day.
hello@chartflow.healthPlease do not include patient names, dates of birth, or any other protected health information (PHI) in a support email. Reference the visit by date and time instead, and we will locate it.
Getting started
Signing in
Chartflow requires an account with an active subscription. Sign in with Apple, Google, your email address, or your phone number. If your agency provisioned your account, use the email address your administrator invited.
Recording a visit
Open a visit and tap the microphone. Before recording begins, Chartflow shows you how visit audio is handled and asks you to acknowledge it. Recording continues while you use other apps, so you can open the patient's chart mid-visit.
Reviewing and signing a note
When processing finishes, the draft appears under Notes. Every section is editable. Notes are labelled as AI-generated drafts and are not final until you sign them — you remain the author of record.
Common questions
My recording did not upload
Chartflow keeps recordings on the device and retries the upload automatically when connectivity returns, which matters in homes with poor signal. Reopen the app while on Wi-Fi or cellular and the upload will resume. If a recording stays unsent for more than an hour, email us with the visit date and time.
A note is missing information from the visit
Chartflow drafts only from what was said aloud. Add the missing detail directly in the note, or use post-visit dictation to append it and regenerate. Always review a draft against your own clinical judgment before signing.
Recording or note generation is blocked
These features require an active subscription. If your subscription is active and you are still blocked, contact us — do not re-purchase.
I cannot unlock the app with Face ID
Chartflow can lock behind Face ID to protect patient information on the device. If Face ID fails, use your device passcode. If the lock screen persists, sign out and sign back in.
What languages are supported?
Chartflow transcribes 18 languages and handles switching between them mid-sentence.
Your account
Deleting your account
Open Settings → Delete accountin the app and confirm. This deletes your sign-in credentials, profile, and registered devices, and cancels any subscription. Signed clinical records are retained as required by medical-record retention law and remain the property of the agency responsible for the patient's care — they are not deleted with your account. The app explains this before you confirm.
Privacy and security
Protected health information is encrypted in transit and at rest, access is written to an immutable audit log, and Business Associate Agreements are in place with our infrastructure and speech-to-text providers. See our Privacy Policy and Terms of Service.
Reporting a security or privacy concern
Email hello@chartflow.healthwith "Security" in the subject line and we will route it to our security contact.
Scope of the product
Chartflow is a clinical documentation tool for licensed clinicians. It does not diagnose, treat, or provide medical advice, and it is not a substitute for professional clinical judgment. Obtaining patient consent to record, as required by the law of your state, is the responsibility of the clinician.